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Shopping Process:

  • Sign up or Login as a member

    To check-out, login or sign up as a member to finalize your orders.

  • Shopping Cart

    To add items to your shopping card, type in the quantity you would like order and click on the “Add” button in the product page to add items to your shopping cart. To review the items in your shopping cart, simply click on the shopping cart icon. Once you have filled in your shipping and billing information then click on the “Check Out” button to proceed to the payment page.

  • Payment Method:

    We accept the following payment methods:

    • Paypal: Once you have select PayPal as your payment method, a window will pop up and will take you to PayPal’s secured payment page. Follow PayPal’s instruction to complete your payment.
    • Bank-In Deposit: Teller, ATM , Phone Banking, Online Banking

      Bank account : sun kee

      Hang Seng Bank : 388-411-001-001

      (Remark: Please provide the bank code if payment via inter-bank transfer)

      * To handle your order effectively, please submit your payment history as following (payment slip)

      1. Self-services Platform: Instantly upload payment slip,

      3. Fax: 2543-4260 (Please provide order number)

      4. Email: info@sunkee-hk.com (Please provide order number)

Shipping Terms and Conditions:

  • Receive FREE SHIPPING with any order of $500 HKD or more.

  • A $100 HKD delivery fee will be applied with orders less than $500 HKD.

  • Delivery Zones

    We provide free shipping to Hong Kong island, Kowloon, and New Territories (including residential and Business addresses). We will contact you to confirm your shipping address once your orders have been processed.

    Delivery to the following districts will be delivered between 14:00 – 18:00 (Monday to Saturday)

    • Hong Kong Island

      Shek O, Stanley, Chung Hom Kok, Repulse Bay, Deep Water Bay, South Bay, Tai Tam, the Peak, Mid-levels, Happy Valley, Jardine’s Lookout, Wan Chai – Shiu Fai Terrance, Wan Cahi – Tung Shan Terrance
    • New Territories

      Fanling –Kwan Tei, Fanling – Ping Che, Tai Po – Tung Tsz, Tai Po – Tai Po Kau, Tai Po – Kau To Shan, Sheung Shui – Kwu Tung (including Ho Sheung Heung, Hang Tau), Sai Kung, Clear Water Bay, Lam Kam Road, Fan Kam Road, Kam Sheung Road, Yuen Long – Kam Tin, Yuen Long – Shek Kong, Yuen Long – Pat Heung
    • Islands

      Tung Chung (Mon-Sat)

      Ma Wan (Mon-Sat &Delivery cut-off time 16:00)

      Discovery Bay (Mon-Sat)

    Please note, shipping is not available in the following districts:

    • New Territories: Sha Tau Kok, Lo Wu, Ta Kwu Ling, Man Kam To, Lok Ma Chau, Lau Fau Shan, Tai Po – Plover Cove (including Luk Keng), Lung Kwu Tan, Mai Po, Sai Kung –Pak Tam Chung (including Hoi Ha Wan), Clear Water Bay – Po Toi O, Clear Water Bay – Tai Miu
    • All (except Tung Chung, Ma Wan, Discovery Bay)

    If you have questions regarding our shipping service, please contact our company hotline at (852) 2544-7369

  • Estimated Time of Delivery

    From Monday to Friday, all orders confirmed before 14:00 are handled during that day. You will receive a tracking number within 2 - 3 business days.

    Once your order has been shipped, you will expect to receive it within 3 to 4 days.

    When government issued special weather warning is in effect, delivery will likely be delayed.

  • Self-Pickup

    You are welcome to pick up your orders at our retail store at the following address:

    14 Gage St, G/F Central

    Store Hours:

    Monday to Friday:7 am to 7 pm

    Saturday & Sunday: 7 am to 5 pm

  • Exchange & Return Policy

    If you would like to make changes after your order is already confirmed, please contact our customer service within two days at (852) 2544-7369

All sales are final, we do not accept returns or exchanges once the order has been shipped. If the merchandise delivered to you are incorrect, please contact our Customer Service immediately to arrange an exchange. If the original package of the merchandise is damaged, an exchange is not accepted.

For your information:

Sun Kee reserves the right to interpret and terms and conditions of this service is amended. The above prices are subject to change or there is any dispute. The final decision based on the company.

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